Meet the Team

 

Dana TePoel has more than 30 years of automotive experienceDana TePoel has more than 30 years of automotive experience. He purchased a failing emissions-testing shop in 1992, expanded it into a full-service auto repair shop, and has served the Denver community’s car-care needs with the highest degree of integrity. Lake Arbor Auto is the only full-service shop in the Denver area that offers on-site, dedicated training space for technicians plus complete diesel emissions testing. His emissions shop survived while dozens around him closed their doors when Colorado adopted the statewide, Envirotest emissions-testing program. He attributes Lake Arbor’s survival to his policy of referring customers to state-sponsored clinics and his obvious willingness to “do the right thing” for customers. Dana’s ethical mindset is now reflected in LAA’s official slogan: “We do the right thing for you every time.”

Dana is an Advanced Level Master Technician in both Gasoline and Diesel disciplines, and is an Accredited Automotive Manager with the Automotive Management Institute. He is secretary/treasurer of the Colorado Automobile Service Association, and he is active in the Regional Air Quality Control Council.

Under TePoel’s guidance, Lake Arbor Auto has enjoyed an active role in the Metro North Chamber of Commerce, and the company recently joined the Denver Metro Chamber of Commerce. He became a leader in Gov. Ritter’s “Maintenance Matters” campaign and completed coursework for certification in child safety seat installation; and he authorized funds for two employees to join him in that coursework.

 

 Service Advisors

Gary Kingsbury is one of Lake Arbor Automotive’s most senior employees

Gary Kingsbury is one of Lake Arbor Automotive’s most senior employees, and he has been instrumental in helping to shape the company’s vision of “Doing the Right Thing” for customers – without exception. When Lake Arbor Auto hired Gary as its No. 1 service advisor, the company was actively seeking someone with stellar core values and principles. He understands that issues are often more than just black-and-white; but the commitment to doing the right thing IS ALWAYS black-and-white. Gary goes out of his way to resolve customer-satisfaction issues and puts “doing the right thing” ahead of saving the company money.

 

 

Sean Kuchera has been in the car-repair business for 19 years, and he is readySeanKuchera for anything that comes along, with a simple explanation for customers who want to know what’s going on. One of the greatest satisfactions he gets out of his job is the knowledge that he has fully educated the customers, helping them make the most informed choices about repairs to their vehicles. He likes working in a fast-paced environment, and he likes knowing that he is entrusted to “Do the Right Thing” for customers.

 

Customer Service Rep

Ema Gutierrez has been with the LAA team since early 2013

Often the first face that customers see as they enter the building, Ema Gutierrez has been with the LAA team since early 2013. Her work station is immediately inside the front door, and she greets everybody with a big smile, often by first name! She was hired in part because of her friendly, outgoing attitude; but she has a good memory for details and she is able to help with administrative functions, too.

Technicians

Kent McCray is easily among the top 5% of technicians in the stateKent McCray is easily among the top 5% of technicians in the state in terms of knowledge and his problem-solving ability. In cases where other mechanics might give up, Kent systematically isolates and identifies the most complex issues in auto mechanics. Additionally, he takes time to mentor the other, less accomplished mechanics in the shop, teaching them to be better mechanics and raising the level of the entire team. He is operating at the level of mechanics who typically have at least 10 years more of experience.

 

Any mechanical issue that affects a vehicle’s “driveability” is one that will receive Eddie Esparza’s attention

Any mechanical issue that affects a vehicle’s “driveability” is one that will receive Eddie Esparza’s attention. That is, the car might be on the road, able to get from point A to point B, but you sense something just isn’t right. It’s rough, or it misfires, or the fuel economy seems inefficient. Relying upon his meticulous, thorough nature, Eddie will isolate the problem, identify it, and get it fixed. In the car repair business, we call him a top diagnostician. He is one of the shop’s most experienced mechanics, and he pays attention to details.

 

Raul Manrique has 17 years of experience in the repair and maintenance of vehiclesWhile he is relatively “new” to the Lake Arbor Auto team, Raul Manrique has 17 years of experience in the repair and maintenance of vehicles, and he carries an air of confidence that makes people glad he’s working on their car. He is a well-rounded technician, with an extensive  familiarity with most problems he might encounter; and he works on all makes and models of automobiles.

 

 

Mike Crumpton of Evergreen has 18 years of experience in the auto repair and maintenance industry

Mike Crumpton of Evergreen has 18 years of experience in the auto repair and maintenance industry, and he loves the challenge of a good electrical problem, whether it’s a blown fuse, dead battery terminal, a faulty switch or a problem in the alternator. He’s never far from his voltmeter. He also enjoys working on automatic transmissions, and hopes you will ask for him personally when you come to Lake Arbor Auto.

 

 The youngest member of the LAA team, Travis Holmes is also probably the most energeticThe youngest member of the LAA team, Travis Holmes is also probably the most energetic. And don’t let his youthfulness fool you – he is already highly capable at his job, and he gets through the emissions process so effectively, customers barely notice they had to spend any time in the waiting room. He is also cheerful, with a good outlook on life that makes customers enjoy their interaction with him.

 

 

Administration Manager

Kim Lemieux

Kim LeMieux handles the bookkeeping duties at Lake Arbor Auto, which includes accounts payable, accounts receivable, payroll, purchasing and taxes. She also manages the benefits. She joined the LAA team in June 2015 after moving to Arvada from Florida, where she spent 30 years with her three children. Originally from Temperance, Mich., she chose Colorado for its mountains and its access to great skiing, hiking and kayaking. She has her associate’s degree in business, and she is working toward a bachelor’s degree in accounting/business management.