"Dana TePoel, founder and owner of Lake Arbor Automotive & Truck in Westminster, talks about how he insists employees are ethical with customers. He won the Small Business Person of the Year 2008 award from the Metro North Chamber of Commerce..."

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"Dana TePoel had an epiphany about customer service in 2001, and it led to major changes in how the founder and owner of Westminster-based Lake Arbor Automotive and Truck ran the business..."

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"Dana TePoel, owner of Lake Arbor Auto & Truck in Westminster, said business at his repair shop was up 18 percent for the first 11 months of 2008 compared with the same period a year earlier.."

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